Last month, I placed an order for an enterprise subscription for a team mate (Receipt #1352-0051). The receipt shows $2909.08 for the course, but 2,981.80 was charged to my card. I assume this is related to USD<>EUR conversion. In any case, this is causing me problems with submitting an expense report on my corporate card due to the mismatch. Any chance you can provide me with an updated invoice showing the correct amount charged?
Hi @z0rak,
Thank you for reaching out to us to clarify this.
It appears there’s a mix-up somewhere. We don’t have hidden charges - we only charged you US$2,909.80 for the Enterprise subscription.
What you could check:
Is it possible that the $2,981.80 charge is a different charge entirely? The charge from us should have THE CONSTRUCT in the description.
If it’s from us, perhaps it’s for a different payment?
Did your bank charge you extra fees for the payment? Please check with them. If your card is US$-denominated, a conversion fee should generally not apply. We implemented the option to pay in your local currency to help our customers avoid this kind of charge.