# IDE not launching

**URL:** <https://get-help.theconstruct.ai/t/ide-not-launching/6498>\
**Category:** General Support\
**Created:** [November 25, 2020, 2:35am UTC](https://get-help.theconstruct.ai/t/ide-not-launching/6498 "2020-11-25T02:35:52Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![bayodesegun](https://get-help.theconstruct.ai/user_avatar/get-help.theconstruct.ai/bayodesegun/32/10684_2.png) [@bayodesegun](https://get-help.theconstruct.ai/u/bayodesegun)\
**Post date:** [November 25, 2020, 10:54am UTC](https://get-help.theconstruct.ai/t/ide-not-launching/6498/2 "2020-11-25T10:54:47Z")

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Hi @hank880907,

Sorry about the bad experience. Please check the following:

- Which browser are you using? We support Chrome and Firefox.
- Are you using incognito and private mode? We find that it doesn’t work in this case too.

If it’s not any of these, then please have a look at the following thread:

> [@IDE not loading (infinite loading)](https://get-help.robotigniteacademy.com/t/infinite-file-browser-text-editor-loading-and-bad-vim-support-in-terminal/5985):
>
> Hi there, I would like to report that I encounter some kind of bug relatively often. When I open the environment (it usually occurs in all courses, not only on one single course) the editors and file browser window loads forever without ever finishing. This means that I am not able to open or modify files in the file browser/editor. When I then want to proceed and use VIM in one of the webshells, I realize that the webshell is a little buggy when using typical VIM commands and shortc…

Please let’s know how it goes.

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_[View the full topic](https://get-help.theconstruct.ai/t/ide-not-launching/6498)._