# Subscription failed

**URL:** <https://get-help.theconstruct.ai/t/subscription-failed/8190>\
**Category:** General Support\
**Created:** [February 11, 2021, 4:49pm UTC](https://get-help.theconstruct.ai/t/subscription-failed/8190 "2021-02-11T16:49:43Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![lfernandez](https://get-help.theconstruct.ai/letter_avatar_proxy/v4/letter/l/bb73d2/32.png) [@lfernandez](https://get-help.theconstruct.ai/u/lfernandez)\
**Post date:** [February 11, 2021, 4:49pm UTC](https://get-help.theconstruct.ai/t/subscription-failed/8190/1 "2021-02-11T16:49:43Z")

</div>

Hi I want to renew my monthly subscription by using another credit card but I’m not allowed to do that due to my subscription is still active but my license has expired because autorenewal failed.  
Thanks

---

<div class="post-metadata">

**Author:** ![bayodesegun](https://get-help.theconstruct.ai/user_avatar/get-help.theconstruct.ai/bayodesegun/32/10684_2.png) [@bayodesegun](https://get-help.theconstruct.ai/u/bayodesegun)\
**Post date:** [February 11, 2021, 6:37pm UTC](https://get-help.theconstruct.ai/t/subscription-failed/8190/2 "2021-02-11T18:37:13Z")

</div>

Hi Laura,

Thank you for contacting us. I have canceled the current subscription so you may now re-subscribe.

---

<div class="post-metadata">

**Author:** ![bayodesegun](https://get-help.theconstruct.ai/user_avatar/get-help.theconstruct.ai/bayodesegun/32/10684_2.png) [@bayodesegun](https://get-help.theconstruct.ai/u/bayodesegun)\
**Post date:** [February 15, 2021, 8:39am UTC](https://get-help.theconstruct.ai/t/subscription-failed/8190/3 "2021-02-15T08:39:16Z")

</div>