Cannot unsubscribe


For some reasons, right now I don’t have enough time to complete the courses of my path, so I want to unsubscribe from the licence. But I have a problem making this. When I click on the button “Unsubscribe”, this message appears:

Could any one help me with this please?

Thank you!

Also having this issue. ~ Will be following this thread.

Hi @a01731815 @jg-latham,

I apologize for this issue. We are looking into this issue and will keep you posted on the progress. Thank you for your patience.


Hi @a01731815 @jg-latham,

Could you please try again and let us know if there’s any problem?

Hi, I tried again but I still have this issue, the same message appears.

Your subscription was already cancelled, but a bug in the system was causing you to see that error. The bug is fixed now and you should see that your subscription has been cancelled successfully if you login before this time tomorrow (when your current license expires).

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Could you please try again and let us know?

The issue has been resolved. Thank you.

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Hey there. I did have the same issue and now that I see it has been fixed, I go to my profile page and I cannot find the unsubsribe button. Is it me that I’m not looking in the right place or really the button is not there anymore?

Hi @migueluribarrism,

It was us, not you, sorry about that. It’s now corrected.

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