Exam won't load notebook, terminal, workspace or simulation window

[bayodesegun]

@malloyj
Sorry to hear that. Can you have a look at this post for some hints? It could be that websocket connections are being blocked.

Unable to connect to notebook, terminal, or simulation

Hi @elizabeth.wills, the services on both platforms run in different non-default ports, but we have nginx that proxies all services to a common https (port 443) port. Given that all firewalls allow ports 443 and 80, then I think your firewall is blocking WebSocket Connections. We use WebSockets extensively. Could you check that with your IT team? I think they are allowing http:// and https:// protocols, but now allowing ws:// or wss://, which are used for WebSocket connections.