Subscription shows as canceled, but I’m still being charged monthly

General Support
1

I’m having trouble canceling my subscription on this platform. Even though it appears as canceled, I am still being charged every month.

I would like the subscription to be canceled immediately and the recurring charges to stop. Could you please help me resolve this?

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Thanks in advance,

2

@lmarangoni75
I apologize for this glitch. I have cancelled the subscription, and you’ll no longer be charged. We’re also looking into preventing this kind of glitch in the future.

Thank you for letting us know, and thank you for your patience.